Transcript for #hcmsanz chat - 16 January 2011
NOTE: All times are listed using Pacific Standard Time (PST) GMT-08:00
| 9:03 am | BiteTheDust: | G'day and welcome to tonight's #hcsmanz topic tonight is Using social media in crisis/disaster situations - opportunities and lessons |
| 9:03 am | drmarcustan: | Hi everyone I'm a medico in Perth with an interest in health innovation & IT #hcsmanz |
| 9:04 am | hcsmanz: | If everyone would like to tweet where and what they do initially #hcsmanz |
| 9:05 am | hcsmanz: | @ej_butler won't be with us tonight but he compiled a list of online resources used recently #hcsmanzhttp://bit.ly/bundles/ejbutler/d |
| 9:05 am | lewismal: | Hi all. Pleased to join in again, Great timely topic #hcsmanz |
| 9:05 am | hiablog: | Hi everyone, sorry I was a bit late. I'm Ben, a public health researcher from Sydney #hcsmanz |
| 9:06 am | hughstephens: | Hugh - medical student doing research in 2011 based in Melbourne. #hcsmanz |
| 9:06 am | hcsmanz: | I'm Robbo a pharmacist from remote central Australia #hcsmanz |
| 9:06 am | Polyquats: | Hi all, I'm an environmental health scientist, water quality, and I am in Brisbane. #hcsmanz |
| 9:06 am | BiteTheDust: | and so am I. I'm Robbo a pharmacist from remote central Australia #hcsmanz. using the @hcsmanz a bit as well tonight |
| 9:08 am | drmarcustan: | I think mHealth comes into its own in disaster/crisis situations. Which makes SM use very important for coordination and tracking #hcsmanz |
| 9:08 am | chemosabe: | Hey all Glen, RN, Brisbane #hcsmanz |
| 9:08 am | hcsmanz: | @chemosabe glad you could make it Glen #hcsmanz |
| 9:08 am | corbetron: | @hcsmanz thwarted by rurality. 10 weeks rural w no 3G. hope #hcsmanz goes well. |
| 9:09 am | Thinkbirth: | Hi everyone, I'm Carolyn, a midwife, lecturer and researcher from Central Coast, NSW #hcsmanz |
| 9:10 am | chemosabe: | Glad to be here, find the overseas ones so informative, looking forward to heaps from our own. #hcsmanz |
| 9:10 am | BiteTheDust: | I saw a news article today saying Twitter spouted rubbsh but face book pages from police etc were the way to go. Agree? #hcsmanz |
| 9:11 am | BiteTheDust: | I think it more many people don't use Twitter yet and didn't follow the right sources #hcsmanz |
| 9:12 am | drmarcustan: | I think there should be a widely promoted emergency hashtag like #000QLD which people can monitor comms as a standard "channel" #hcsmanz |
| 9:12 am | chemosabe: | @qpsmedia, which just links to the fb page, is fantastic...but there is a lot of i saw I did this or rt that r just annoying #hcsmanz |
| 9:12 am | Polyquats: | There was both good and bad information on Twitter. It is faster. #hcsmanz |
| 9:13 am | hughstephens: | @Polyquats twitter faster and more 'appropriate' for disaster situations - facebook's 'friend' concept doesnt work as well #hcsmanz |
| 9:13 am | chemosabe: | @brisbancecityqld has been worthwhile too... again mostly links to fb page #hcsmanz |
| 9:13 am | hiablog: | RT @hcsmanz: topic tonight is Using social media in crisis/disaster situations - opportunities and lessons. #hcsmanz |
| 9:13 am | BiteTheDust: | I agree @drmarcustan they were using #qldfloods but then Sky were promoting #thebigwet and emergency services had to include both #hcsmanz |
| 9:13 am | thebigwetfeed: | RT @BiteTheDust: I agree @drmarcustan they were using #qldfloods but then Sky were promoting #thebigwet and emergency services had to include both #hcsmanz |
| 9:14 am | chemosabe: | @brisbanecityqld was particularly useful with the volunteering info #hcsmanz |
| 9:14 am | lewismal: | I saw a lot of ppl solve problems meaningful to them with Tweets this week. #hcsmanz |
| 9:14 am | lewismal: | I also suspect police found useful to listen then check out issues. #hcsmanz |
| 9:14 am | hughstephens: | @bitethedust @chemosabe @drmarcustan this is part of problem of twitter - people self-define hashtags rather than being specified #hcsmanz |
| 9:14 am | andrewspong: | @hcsmanz Find myself online for a live #hcsmanz so stopping by to say hi :) |
| 9:15 am | chemosabe: | @lewismal interesting comment Mal, how so? #hcsmanz |
| 9:15 am | BiteTheDust: | so is Twitter better for specific information relevant to yourself and searching themes and facebook better for a news feed? #hcsmanz |
| 9:15 am | hiablog: | @lewismal Please tell us more Mal - you've had very recent, very direct experience. #hcsmanz |
| 9:15 am | hughstephens: | #hcsmanz even for simple work recruitment e.g. filling sandbags - twitter etc is another platform for those not watching news all day |
| 9:15 am | Thinkbirth: | I found the hashtags for the flood excellent for finding out what was happening; people were checking out things easily. #hcsmanz |
| 9:15 am | BiteTheDust: | welcome @andrewspong glad to see you could join us #hcsmanz |
| 9:15 am | andrewspong: | RT @hiablog: RT @hcsmanz: topic tonight is: Using social media in crisis/disaster situations: opps & lessons. #hcsmanz <-- Live now #hcsmeu |
| 9:15 am | lewismal: | Tweeting discussion now on #qldfloods #brisfloods Using social media in crisis/disaster situations - opportunities and lessons. #hcsmanz |
| 9:15 am | Polyquats: | I found the RTs could get rather annoying, sometimes 15 times in a few seconds. should delete the # to retweet to own followers #hcsmanz |
| 9:16 am | chemosabe: | hang @hughstephens I didn't define any hashtags...lol #hcsmanz |
| 9:16 am | hughstephens: | #hcsmanz from a healthcare point of view, great to see orgs like AMA promoting health info re flooding etc via SoMe. |
| 9:16 am | drmarcustan: | Hashtag needs 2 B associated with something already associated with emergencies but limited to a locality hence my #000QLD suggest #hcsmanz |
| 9:16 am | chemosabe: | I personally find twitter more dynamic and as have said, find the useful ones link back to fb pages anyway #hcsmanz |
| 9:17 am | hiablog: | @BiteTheDust The official QLD police TwitteR acct did well. Disinformation will always be an issue in crises, not unique to SM. #hcsmanz |
| 9:17 am | ben_hr: | RT @hiablog: RT @hcsmanz: topic tonight is Using social media in crisis/disaster situations - opportunities and lessons. #hcsmanz |
| 9:17 am | chemosabe: | @hughstephens that should have been "hang on" no "hang" sorry #hcsmanz |
| 9:17 am | BiteTheDust: | @hiablog I liked their series of mythbusters and news first to soc media linked to statements on deaths etc was terrific #hcsmanz |
| 9:17 am | lewismal: | @chemosabe Eg Twitter reports roads closed, or tweeppics or youtubes very useful intelligence for authorities plus media. #hcsmanz |
| 9:18 am | andrewspong: | On this topic, see 'Twitter in the ER: a dangerous novelty, or a practical tool?' Context & convo here:http://b.qr.ae/e3AVq1 #hcsmanz |
| 9:18 am | hughstephens: | @lewismal tweetpics v useful for media especially - better than using the same stock footage 24/7 & more up to date #hcsmanz |
| 9:18 am | hcsmanz: | @andrewspong Welcome! Lovely to have an #hcsmeu colleague drop by :) #hcsmanz |
| 9:19 am | chemosabe: | RT @lewismal: @chemosabe Eg Twitter reports roads closed - agree these were great. #hcsmanz |
| 9:19 am | drmarcustan: | The prob with FB is that it's a closed network. It's not as easy to do mass broadcast as Twitter IMHO. #hcsmanz |
| 9:19 am | Polyquats: | @BiteTheDust yes, the mythbuster was particularly useful #hcsmanz |
| 9:19 am | lewismal: | I think the ABC and commerical media needed to publicize useful hashtags to get the most out of twitter #hcsmanz |
| 9:19 am | BiteTheDust: | RT @drmarcustan: The prob with FB is that it's a closed network. It's not as easy to do mass broadcast as Twitter IMHO. #hcsmanz |
| 9:20 am | drmarcustan: | The #000QLD hashtag should be used responsibly just like with 000 to avoid the rubbish that was reported #hcsmanz |
| 9:20 am | hughstephens: | agree RT @lewismal: I think the ABC and commerical media needed to publicize useful hashtags to get the most out of twitter #hcsmanz |
| 9:20 am | Cyn_Xu: | Hi all! Joining the discussion grp for the 1st time ever. Hope to connect with u more frequently over the coming months. #hcsmanz |
| 9:21 am | chemosabe: | was good fb post last night from QARDDS re: asbestos risk with clean up... first media use tonight on 9news #hcsmanz |
| 9:21 am | hughstephens: | welcome RT @Cyn_Xu: Hi all! Joining the discussion gp for the 1st time. Hope to connect more frequently over the coming months. #hcsmanz |
| 9:21 am | lewismal: | I lost my internet several times and lost mobile phone coverage for several days but twitter and links to other pages highly useful #hcsmanz |
| 9:21 am | hcsmanz: | so as @drmarcustan suggested would a emerg services designated hashtags work better? #hcsmanz |
| 9:21 am | Polyquats: | @hughstephens speaking of the footage, it wld be good if it was date & time stamped by networks so we knew what was new/current #hcsmanz |
| 9:22 am | ej_butler: | #hcsmanz My observation the other day on coverage of a Crisis through Social Media http://j.mp/h94aUv |
| 9:22 am | omowizard: | Hi y'all. Heather, clinician, informatician joining late #hcsmanz |
| 9:22 am | BiteTheDust: | welcome @Cyn_Xu good to have you join us #hcsmanz |
| 9:22 am | healthgist: | http://j.mp/gYwLlK ? @omowizard Hi y'all. Heather, clinician, informatician joining late #hcsmanz |
| 9:22 am | hiablog: | Stories of SM being used to contact family following Haiti & Chile earthquakes n 2010 when phones weren't working immed after. #hcsmanz |
| 9:22 am | chemosabe: | @Cyn_Xu thanks for joining...enjoying ur recipes on a side note #hcsmanz |
| 9:22 am | BiteTheDust: | RT @ej_butler: #hcsmanz My observation the other day on coverage of a Crisis through Social Mediahttp://j.mp/h94aUv |
| 9:22 am | andrewspong: | RT @Cyn_Xu: Hi all! Joining the discussion grp for the 1st time ever. Hope to connect with u more frequently over the coming months. #hcsmanz |
| 9:23 am | lewismal: | Do we need law prohibiting spreading false info in disaster situation via social media or via talkback radio? #hcsmanz |
| 9:23 am | hcsmanz: | how would you identify these sources of truth @ej_butler ? #hcsmanz |
| 9:23 am | omowizard: | I saw @brisbanecityqld asking for specific assistance for individuals & then tweeting how the issue was resolved #powerful #hcsmanz |
| 9:24 am | BiteTheDust: | RT @omowizard: I saw @brisbanecityqld asking for specific assistance for individuals & then tweeting how the issue was resolved #powerful #hcsmanz |
| 9:24 am | chemosabe: | personally found twitter most useful method to keep my os friends updated.., and lots of support #hcsmanz |
| 9:24 am | Polyquats: | @lewismal the SM equivalent of fire in a crowded theatre? Sometimes wrong info is well intended, but if malicious... #hcsmanz |
| 9:24 am | hughstephens: | @andrewspong agree fb is 'where the ppl are' but @drmarcustan is right re significant limitations #hcsmanz |
| 9:24 am | drmarcustan: | @andrewspong I meant closed in the sense that unlike hashtags you need to approve who ur friends on FB #hcsmanz |
| 9:24 am | hughstephens: | difficult ANYWHERE on the internet... RT @hcsmanz: how would you identify these sources of truth @ej_butler ? #hcsmanz |
| 9:25 am | andrewspong: | @drmarcustan Ultimately, diff ppl prefer diff networks. One solution cd be using broad-network auto-posting via @Posterous or equiv #hcsmanz |
| 9:25 am | Draxford: | Twitter & FB useful for resilience - websites can go down quick under weight of traffic in crisis situation #hcsmanz #hcsmeu |
| 9:25 am | hughstephens: | RT @Polyquats: @hughstephens speaking of the footage, it wld be good if it was date & time stamped by networks so we knew what was new/current #hcsmanz |
| 9:25 am | tweetingtechno: | New here. In public awareness for new technologies. Try to mention risks + benefits. If I'd known earlier about this I'd be sober. #hcsmanz |
| 9:25 am | hcsmanz: | how would healthcare services use social media in a disaster situation? I didn't see much used. #hcsmanz |
| 9:26 am | BiteTheDust: | RT @Draxford: Twitter & FB useful for resilience - websites can go down quick under weight of traffic in crisis situation #hcsmanz #hcsmeu |
| 9:26 am | Polyquats: | You didn't need to 'friend' QPSMedia to follow them on FB, the page was available to everyone #hcsmanz |
| 9:26 am | lewismal: | FB has been useful for finding out about family/friends/colleagues @ getting word out We we OK. SM helps everyones mental health #hcsmanz |
| 9:27 am | outbackdeb: | In floods, Twitter was relevant if followed specific feeds. Otherwise important msgs lost in the volume. But high voyeuristic value #hcsmanz |
| 9:27 am | andrewspong: | @drmarcustan @hughstephens Understood, & in full agreement. More on @Posterous Autopost idea here: http://bit.ly/eJlOOr #hcsmanz |
| 9:27 am | Polyquats: | @hcsmanz We have a lot to learn from QPSMedia. It would have been useful for things like boil water alerts #hcsmanz |
| 9:27 am | tweetingtechno: | Qld Police media did sterling job, to the surprise of many. #hcsmanz |
| 9:27 am | lewismal: | In few more years more smart phones and savvy users will be out there. #hcsmanz |
| 9:27 am | ej_butler: | #hcsmanz I was offered this link by @tweetsmarter - "But Twitter Said So! (3½ ways to verify your Twitter News)" http://bit.ly/dHJ1Ay |
| 9:28 am | CollectiveAct: | Health Care & Social Media Chat - Australia/NZ: Collective Action http://t.co/Yhv4Pfv u can use this page to promote this chat #hcsmanz |
| 9:28 am | chemosabe: | haven't seen an @qldhealth post in almost 2 years! #hcsmanz |
| 9:29 am | lewismal: | @Polyquats I agree. Rumours that main dam was going to fail had to be squashed several times by gov media. #hcsmanz |
| 9:29 am | CollectiveAct: | Sorry I'm late to #hcsmanz was out jogging. |
| 9:29 am | omowizard: | Trying to find a link to a tweet from a few weeks ago in ?Haiti crisis. Re structured tweets used to match needs w solutions #hcsmanz |
| 9:30 am | Polyquats: | @chemosabe yes, shameful, really. Will have to work on that once the crisis is over. #hcsmanz |
| 9:30 am | chemosabe: | @CollectiveAct skite #hcsmanz |
| 9:30 am | ej_butler: | #hcsmanz can be difficult if even usually "reputable" sources (eg Media) are wrong. Real-time Social Media has been overwhelming. |
| 9:31 am | hiablog: | @andrewspong I'm imagining something like WUPHF from The Office TV show :) http://bit.ly/i7VpQe#hcsmanz |
| 9:31 am | drmarcustan: | @Polyquats limitation is that it is purely QLD police. Benefit of a common hashtag is that other emergency services can coordinate #hcsmanz |
| 9:31 am | lewismal: | Interistesting to note this QLD health public health update on floods went out via police twitterhttp://on.fb.me/eNmbex #hcsmanz |
| 9:31 am | chemosabe: | @Polyquats so ur "in town" r u Janet? #hcsmanz |
| 9:31 am | hcsmanz: | RT @Polyquats: @hcsmanz We have a lot to learn from QPSMedia. It would have been useful for things like boil water alerts #hcsmanz |
| 9:31 am | BiteTheDust: | beneift I found was not to hard to see the authoritive sources start on FB and Twitter, follow for the crisis #hcsmanz |
| 9:32 am | freocookster: | RT @drmarcustan: Hi everyone I'm a medico in Perth with an interest in health innovation & IT #hcsmanz |
| 9:32 am | hiablog: | @Polyquats Yes, integration between health, police, etc not just in disaster management plans, but also in SM/comms strategies. #hcsmanz |
| 9:32 am | lewismal: | If someone says something false on SM or on Talkback radio, ppl correct it fast and strong. #hcsmanz |
| 9:32 am | CollectiveAct: | @chemosabe couch25k finally got us jogging. Has app for Android. #hcsmanz |
| 9:33 am | hughstephens: | RT @hiablog: @Polyquats Yes, integration between health, police, etc not just in disaster management plans, but also in SM/comms strategies. #hcsmanz |
| 9:33 am | hiablog: | RT @lewismal: Interistesting this QLD health public health update on floods went out via police twitterhttp://on.fb.me/eNmbex #hcsmanz |
| 9:33 am | hughstephens: | RT @lewismal: If someone says something false on SM or on Talkback radio, ppl correct it fast and strong. #hcsmanz |
| 9:33 am | BiteTheDust: | should basic health info that needs to be repeated best coming out through the police feed or should anhealth feed also be set up? #hcsmanz |
| 9:33 am | chemosabe: | @lewismal hadn't seen that Mal, maybe we need an @qhmedia too or and @qesmedia? #hcsmanz |
| 9:33 am | Cyn_Xu: | I believe in benefit of common #hashtags that bcome promotd as worldwide trends helpful 2 alert o/s members eg #qldfloods #hcsmanz |
| 9:34 am | chemosabe: | @CollectiveAct I grabbed @endomondo myself...still not running though! #hcsmanz |
| 9:35 am | tweetingtechno: | #hcsmanz I gather Aust Dep't Health is srsly looking into social media in pandemic preparation. Impression from job interview. |
| 9:35 am | Cyn_Xu: | @BiteTheDust How far out bush are u Robbo? #hcsmanz |
| 9:35 am | lewismal: | I noticed some trolls comments on this dramatic youtube of the #toowoomba flood -called it fake ppl.http://bit.ly/dNlmpv #hcsmanz |
| 9:35 am | BiteTheDust: | that was a lot of info put out at once on health by Qld police. Was ithe message repeated on SM? #hcsmanz |
| 9:35 am | hiablog: | The ABC's social media initiatives during #qldfloods warrants mentioning #hcsmanz /ping @pinglo@rod3000 |
| 9:35 am | CollectiveAct: | There's also the ACCC #safesummer campaign http://collectiveaction.com.au/events/896 #hcsmanz |
| 9:35 am | Polyquats: | There was some advantage in having all the info through a single source like QPSMedia. Other depts could have fed them stuff better #hcsmanz |
| 9:36 am | HumanistExec: | RT @ej_butler: #hcsmanz I was offered this link by @tweetsmarter - "But Twitter Said So! (3½ ways to verify your Twitter News)" http://bit.ly/dHJ1Ay |
| 9:36 am | CollectiveAct: | @chemosabe I'm doing it with 20yo son who has asthma and never done anything like this before. #hcsmanz |
| 9:37 am | chemosabe: | @Polyquats don't disagree would just make more sense for it to be Emerg Services I think than QPS? #hcsmanz |
| 9:37 am | hiablog: | Relevant story on Crikey: "How Twitter is mapping the flood crisis ? and whether you can trust it"http://bit.ly/hsuMzq #hcsmanz |
| 9:37 am | BiteTheDust: | @Cyn_Xu 1000km from Alice Springs or Kalgoorlie #hcsmanz |
| 9:38 am | chemosabe: | @CollectiveAct lol - go the gen y huh! #hcsmanz |
| 9:38 am | BiteTheDust: | @hiablog I didn't really like the flood maps. Locations on the maps seemed a bit out in some cases #hcsmanz |
| 9:38 am | hughstephens: | @polyquats @chemosabe does emerg services in AUS have a twitter acct? or fb? #hcsmanz |
| 9:38 am | chemosabe: | @CollectiveAct is it helping his asthma... r u setting goals for improvement? #hcsmanz |
| 9:38 am | hiablog: | RT @ej_butler: #hcsmanz But Twitter Said So! (3½ ways to verify your Twitter News) http://bit.ly/dHJ1Ay |
| 9:38 am | Polyquats: | @tweetingtechno they have a twitter account @HealthAgeingAU #hcsmanz |
| 9:39 am | hiablog: | RT @Polyquats: There was some advantage in having all the info through a single source like QPSMedia. Other depts could have fed them stuff better #hcsmanz |
| 9:39 am | Cyn_Xu: | @BiteTheDust What do u find the effect of Twitter vs FB 2 b in ur local area re: local alerts? #hcsmanz |
| 9:39 am | Polyquats: | @hiablog mmm, wonder where that suggestion came from #hcsmanz |
| 9:39 am | hiablog: | @Polyquats Agreed - central announcements very useful. Single credible source. #hcsmanz |
| 9:40 am | BiteTheDust: | @Cyn_Xu soc media is only beneficial in cities in Australia at moment. one community in 250000sqkms has mobile phone coverage here #hcsmanz |
| 9:40 am | chemosabe: | @Polyquats didn't c anything out of them though, and now that 5 states are involved maybe they should get active #hcsmanz |
| 9:40 am | hiablog: | @BiteTheDust Let them know - they need to hear. /cc @pinglo #hcsmanz |
| 9:40 am | CollectiveAct: | @chemosabe it is his first experience with managing his asthma himself since he hasn't had symptoms for quite a while. #hcsmanz |
| 9:41 am | CollectiveAct: | @chemosabe managing his own conditions is an important point in his life/development #hcsmanz |
| 9:41 am | hcsmanz: | Australia has limited mobile phone coverage in rural remote areas and I don't think SM would be as beneficial. #hcsmanz |
| 9:41 am | hcsmanz: | Lockyer valley for instance had mobile phone towers washed away #hcsmanz |
| 9:41 am | drmarcustan: | @Cyn_Xu prob with common hashtag like #qldfloods for crisis use is filtering out general commentary from info broadcast & feedback #hcsmanz |
| 9:42 am | CollectiveAct: | @BiteTheDust @Cyn_Xu I guess the NBN is supposed to change that - eventually? #hcsmanz |
| 9:42 am | tweetingtechno: | @hcsmanz Good point. And that's even without factoring in Vodafone. #hcsmanz |
| 9:42 am | Cyn_Xu: | @BiteTheDust Fair enough. I suspected as much. Hence the limitations of social media vs geographical location & accessibility #hcsmanz |
| 9:43 am | chemosabe: | @CollectiveAct for sure good on u for supporting him to do it tho! #hcsmanz |
| 9:43 am | BiteTheDust: | @CollectiveAct still need commercial return on putting up mobile phone towers #hcsmanz |
| 9:43 am | BiteTheDust: | RT @tweetingtechno: @hcsmanz Good point. And that's even without factoring in Vodafone. #hcsmanz |
| 9:43 am | Cyn_Xu: | @drmarcustan Good point. I hadn't considered that. Is that what u meant by proposing emergency specific hashtags? #qldfloods #hcsmanz |
| 9:44 am | chemosabe: | must admit I was guilty of using the qldflood # for commentary, as are we all right now! #hcsmanz |
| 9:44 am | hiablog: | @BiteTheDust Not sure. Compelling reasons to have central source. Also health can prioritise different stuff, mixed messages? #hcsmanz |
| 9:44 am | Cyn_Xu: | @CollectiveAct @BiteTheDust Not holding my breath on that one. #hcsmanz |
| 9:44 am | andrewspong: | @hcsmanz great to follow the #hcsmanz convo today :) @bitethedust #breakfast |
| 9:44 am | hiablog: | RT @ej_butler: #hcsmanz can be difficult if even usually "reputable" sources (eg Media) are wrong. Real-time Social Media has been overwhelming. |
| 9:45 am | hcsmanz: | we all used the #qldflood tag for converation. should authorities tried to set up "official" hashtag or it would be used for chat? #hcsmanz |
| 9:46 am | drmarcustan: | @Cyn_Xu yes each state has a recognized 000 service which is why in QLD #000QLD would make sense as the automatic default #hcsmanz |
| 9:46 am | hughstephens: | @hcsmanz even if authorities set up 'official' hashtag it would be flooded with chat anyway. not to mention spam if popular topic! #hcsmanz |
| 9:46 am | hiablog: | @tweetingtechno #vodafail in a crisis - please no! #hcsmanz |
| 9:46 am | chemosabe: | heard dropping tolls on roads via twitter b4 media announced #hcsmanz |
| 9:46 am | hcsmanz: | RT @hughstephens: @hcsmanz even if authorities set up 'official' hashtag it would be flooded with chat anyway. not to mention spam if popular topic! #hcsmanz |
| 9:46 am | CollectiveAct: | @Cyn_Xu @BiteTheDust no but I was just thinking that isolated people have the most to gain from internet when made available #hcsmanz |
| 9:46 am | Polyquats: | Probably better to have an account, like @QPSMedia so you know to trust the source. keep # for chatter #hcsmanz |
| 9:48 am | hcsmanz: | with 15mins to go could social media worked any better or was this a great use for it's first crisis in Australia? #hcsmanz |
| 9:48 am | Cyn_Xu: | @CollectiveAct @BiteTheDust I strongly agree. In particular in alerting the rest of the nation to emergencies #hcsmanz |
| 9:48 am | chemosabe: | had one friend that was tweeting a paraphrase of the press conf and bulletins (from Cairns)...became annoying! #hcsmanz |
| 9:49 am | drmarcustan: | @hcsmanz guess rural/remote areas without mobile/Internet access will hv 2 rely on crystal wireless & carrier Pidgeon/goanna :) #hcsmanz |
| 9:49 am | ej_butler: | #hcsmanz several other challenges I noticed - loss of power and overloading of websites due to demand. |
| 9:49 am | BiteTheDust: | @CollectiveAct I agree. we have fibre loop out here but a break in NT or SA cuts us off. A storm in Newcastle disrupts satellite #hcsmanz |
| 9:49 am | Polyquats: | I think it worked very well, apart from the annoying overuse of RT Better RT etiquette needed. #hcsmanz |
| 9:49 am | hughstephens: | RT @hcsmanz: with 15mins to go could social media worked any better or was this a great use for it's first crisis in Australia? #hcsmanz |
| 9:49 am | ej_butler: | @chemosabe it's the age of the citizen journalist #hcsmanz |
| 9:50 am | BiteTheDust: | @Polyquats poor RT etiquette due to many new people joining Twitter to get updates? #hcsmanz |
| 9:50 am | hiablog: | Yes - have 112 memorised! RT @BiteTheDust: ?Vodafone out & giving 000 numbr but noone was mentning 112 which grabs working network #hcsmanz |
| 9:50 am | hughstephens: | very true. great part of SoMe RT @ej_butler: @chemosabe it's the age of the citizen journalist #hcsmanz |
| 9:50 am | chemosabe: | personally believe that sm was as well used in the floods and that a lot will be improved by the next disaster or ph event #hcsmanz |
| 9:50 am | BiteTheDust: | @drmarcustan yeah that's right. Forget about us! :0 #hcsmanz |
| 9:50 am | Cyn_Xu: | @Polyquats I apologise - missed the earlier parts of the discussion. Issue re RT? Overloading the feed? #hcsmanz |
| 9:50 am | Polyquats: | I don't mind people tweeting press ocnferences, can't always get to see them live. #hcsmanz |
| 9:51 am | hughstephens: | #hcsmanz social media key in disseminating information as discussed. Will continue to improve in future as uptake increases. |
| 9:51 am | chemosabe: | @ej_butler I know, it was prob a personality and righteousness thing really that was upsetting me! #hcsmanz |
| 9:52 am | ej_butler: | #hcsmanz personally don't often get to watch/listen to news or read paper so Social Media helpful to me to find out breaking issues |
| 9:52 am | Polyquats: | @Cyn_Xu Lots of RTs of the same msg on the qldflood # - saw 15 in a few seconds at one time, Tweet was wrong too #hcsmanz |
| 9:52 am | hcsmanz: | @Polyquats Please explain further RT: better RT etiquette required. #hcsmanz |
| 9:52 am | drmarcustan: | RT @BiteTheDust: I think SM came of age & showed us benefits due to the police SM crew. Others will be going to learn from them #hcsmanz |
| 9:53 am | CollectiveAct: | @ej_butler but the response was swift with a second url being circulated for the volunteering qld rego form #hcsmanz |
| 9:54 am | Polyquats: | @hcsmanz everyone was RT the same message, with the #. Long stream of the same msg, hard to find new tweets. #hcsmanz |
| 9:55 am | CollectiveAct: | I had to correct a few people on calls for help which had already been dealt with but I thought that was ok #hcsmanz |
| 9:55 am | chemosabe: | def think that @qpsmedia needs 2 b +ly acknowledged for role they played in this. was following them prior, but they came into own. #hcsmanz |
| 9:55 am | ej_butler: | @CollectiveAct true, but that wasn't the only overloaded site - Energex, 131940 and Brisbane City Council websites all had issues #hcsmanz |
| 9:55 am | BiteTheDust: | interesting to see if emergency services tried to identify areas of need that might have been overlooked except for tweets #hcsmanz |
| 9:55 am | drmarcustan: | As a central coordinating point #000QLD would also be used as a pure feed by Emergency services to public not as public convo tool #hcsmanz |
| 9:55 am | Cyn_Xu: | @Polyquats While I can understand it being annoying, it does help 2 alert those with v small follower/following numbers #hcsmanz |
| 9:56 am | Polyquats: | @NutritionGurus so remove the #. Tweet I'm referring to was the very annoying 'size of France & Germany' #hcsmanz |
| 9:56 am | ej_butler: | @chemosabe agree, @qpsmedia did a great job - particularly with #mythbuster postings to counter misinformation #hcsmanz |
| 9:57 am | hcsmanz: | SM feeds worked well and FB could handle the hits but it seems many firms need to upgrade their online capabilities ? #hcsmanz |
| 9:57 am | Cyn_Xu: | @drmarcustan My only concern is the lack of recognition of significance of emergency #hashtags & they would be used 4 convos #hcsmanz |
| 9:57 am | CollectiveAct: | @ej_butler yes, that's true. SM could have been useful there? #hcsmanz |
| 9:58 am | drmarcustan: | Agree ++ RT @chemosabe: def think that @qpsmedia needs 2 b +ly acknowledged for role they played in this #hcsmanz |
| 9:58 am | chemosabe: | @ej_butler 1 of my pt's was just repeating something they saw on tv, as I was reading mythbuster on twitter. useful #hcsmanz |
| 9:58 am | BiteTheDust: | @Polyquats use of filters could remove those terms from your feed dpending on twitter client used #hcsmanz |
| 9:58 am | ej_butler: | .@hcsmanz one of the benefits of the Social Media sites is that they are offshore/cloud based - already scaled for large loads #hcsmanz |
| 9:58 am | Cyn_Xu: | @Polyquats Oh yeah, I got that too . Fair enough call on that part. #hcsmanz |
| 9:59 am | Polyquats: | @drmarcustan yes, they definitely need some positive feedback and reinforcement #hcsmanz |
| 10:00 am | ej_butler: | .@hcsmanz not only upgrade capabilities to handle load but maybe also consider "light"/mobile versions during peak loads? #hcsmanz |
| 10:00 am | Polyquats: | @BiteTheDust yes, maybe I should rethink my twitter paltform. I use Echofon on the mac at home, but stuck with web platform at work #hcsmanz |
| 10:00 am | drmarcustan: | @Cyn_Xu but it's a start! Imagine re-educating for anything else other than 000 which is widely accepted in Oz u don't mess with #hcsmanz |
| 10:01 am | hughstephens: | #hcsmanz have 2 be off - great chat. look forward to next week. Assume any suggestions for topics should go to @hcsmanz. :) |
| 10:01 am | hcsmanz: | thanks everyone. That hour flew past. The #hcsmanz chat has officially ended for tonight. Please keep using the hashtag through week |
| 10:01 am | ej_butler: | @CollectiveAct yes, it was - that's where the use of Social Media by these organisations shined #hcsmanz |
| 10:01 am | hughstephens: | @Polyquats @BiteTheDust tweetdeck now available as a Chrome extension if you use chrome @ work #hcsmanz. Great client. |
| 10:01 am | BiteTheDust: | @ej_butler I forgot to start a capture of chat tonight and links..did you? #hcsmanz |
| 10:01 am | Cyn_Xu: | @drmarcustan I wholeheartedly agree. I think with adequate education through sm of their significance, respect may be obtained #hcsmanz |
| 10:02 am | chemosabe: | @drmarcustan like all the confusion created by os 911 reality programs! #hcsmanz |
| 10:02 am | BiteTheDust: | @Cyn_Xu @drmarcustan UHF and HF radios all work with emergency frequencies that everyone respects. #hcsmanz |
| 10:02 am | Cyn_Xu: | @hughstephens C u nxt wk! #hcsmanz |
| 10:03 am | drmarcustan: | Lol yeah :) RT @chemosabe: like all the confusion created by os 911 reality programs! #hcsmanz |
| 10:03 am | chemosabe: | @hcsmanz wow ur a good or strict time keeper, they often run over in #rnchat and #hcsm... lol #hcsmanz |
| 10:04 am | Thinkbirth: | #hcsmanz thanks for discussion. I learnt a lot. I really appreciated everyone's viewpoint & experience. Much to think about. Thanks Night! |
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